Frequently Asked Questions

At Citrine Psychological Services, we accept many major health plans, though some therapists may not be in-network with all plans. We recommend contacting your insurance company to confirm coverage for mental health services and ensure our clinic is in-network. Additionally, inquire about your deductible, co-pay, or cost-sharing details before starting services. We are in-network with: - HealthPartners - Optum - Medica - Surest - UMR - UnitedHealthCare - Medical Assistance (MA) - Blue Cross Blue Shield - UCare Session Rates: - Intake session: $200 - Individual psychotherapy/play therapy sessions (53+ minutes): $150 - Family/Couples session: $150 - Interactive complexity (billed with other services): $25 We offer private pay options and a sliding scale fee for clients without insurance or who meet income guidelines. Contact us for more details. Good Faith Estimate: Under the No Surprises Act, you have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Ensure your provider gives you a Good Faith Estimate in writing at least 1 business day before your service. If you receive a bill at least $400 more than your estimate, you can dispute it. Save a copy of your estimate. For more information, visit https://www.cms.gov/nosurprises.

The duration of therapy at Citrine Psychological Services varies for each individual, depending on personal goals and circumstances. We encourage you to discuss your specific objectives and timeline with your therapist to create a plan that best suits your needs.

Play Therapy at Citrine Psychological Services is both enjoyable and transformative for children. Since children naturally communicate and learn through play, this method helps them express their feelings and resolve issues effectively. For more details on how Play Therapy can benefit your child, visit: https://www.a4pt.org/page/PTMakesADifference.

At Citrine Psychological Services, we prioritize your privacy and confidentiality. Our Notice of Privacy Practices outlines how we protect your personal information and your rights regarding your health records. For detailed information, please contact us directly or visit our office.

Generally with younger kids all therapy services will be in person at our office. Our address is 10150 City Walk Drive Suite A1, Woodbury MN 55129. However with adolescents, teens, and adults services can either be in person or telehealth. Each person has their own unique needs and our therapists can make those accommodations as needed. We are located in Woodbury MN but serve the Twin Cities and surrounding cities such as: Oakdale, Cottage Grove, Hudson WI, Saint Paul, West St. Paul, Lake Elmo, Maplewood, Inver Grove Heights.