Question 1

What are the fees and insurance options?

Accepted Answer

At Citrine Psychological Services, we accept many major health plans, though some therapists may not be in-network with all plans. We recommend contacting your insurance company to confirm coverage for mental health services and ensure our clinic is in-network. Additionally, inquire about your deductible, co-pay, or cost-sharing details before starting services.

We are in-network with: 
- HealthPartners 
- Optum 
- Medica 
- Surest 
- UMR 
- UnitedHealthCare 
- Medical Assistance (MA) 
- Blue Cross Blue Shield 
- UCare

Session Rates: 
- Intake session: $200 
- Individual psychotherapy/play therapy sessions (53+ minutes): $150 
- Family/Couples session: $150 
- Interactive complexity (billed with other services): $25

We offer private pay options and a sliding scale fee for clients without insurance or who meet income guidelines. Contact us for more details.

Good Faith Estimate: 
Under the No Surprises Act, you have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Ensure your provider gives you a Good Faith Estimate in writing at least 1 business day before your service. If you receive a bill at least $400 more than your estimate, you can dispute it. Save a copy of your estimate. For more information, visit https://www.cms.gov/nosurprises.

Question 2

What is the typical duration of therapy?

Accepted Answer

The duration of therapy at Citrine Psychological Services varies for each individual, depending on personal goals and circumstances. We encourage you to discuss your specific objectives and timeline with your therapist to create a plan that best suits your needs.

Question 3

How does Play Therapy work?

Accepted Answer

Play Therapy at Citrine Psychological Services is both enjoyable and transformative for children. Since children naturally communicate and learn through play, this method helps them express their feelings and resolve issues effectively. For more details on how Play Therapy can benefit your child, visit: https://www.a4pt.org/page/PTMakesADifference.

Question 4

What are our Privacy Practices?

Accepted Answer

At Citrine Psychological Services, we prioritize your privacy and confidentiality. Our Notice of Privacy Practices outlines how we protect your personal information and your rights regarding your health records. For detailed information, please contact us directly or visit our office.

Question 5

Is therapy in person?

Accepted Answer

Generally with younger kids all therapy services will be in person at our office. Our address is 10150 City Walk Drive Suite A1, Woodbury MN 55129. However with adolescents, teens, and adults services can either be in person or telehealth. Each person has their own unique needs and our therapists can make those accommodations as needed. We are located in Woodbury MN but serve the Twin Cities and surrounding cities such as: Oakdale, Cottage Grove, Hudson WI, Saint Paul, West St. Paul, Lake Elmo, Maplewood, Inver Grove Heights.

Question 6

Do parents or caregivers participate in child therapy?

Accepted Answer

Yes. For younger children, caregiver involvement is an important part of the process, and we work closely with families to support progress at home and in session. For teens, we balance family collaboration with appropriate privacy and trust so therapy feels safe and supportive.

Question 7

What ages do you work with?

Accepted Answer

We work with children, teens, and families. Our therapists tailor sessions to each person’s developmental stage, so the support feels age-appropriate, respectful, and effective.

Question 8

What therapy approaches do you use?

Accepted Answer

In addition to talk therapy, we use approaches such as play therapy, sand tray, and somatic techniques. We choose the methods that best fit your child, teen, or family and adjust as needs change over time.

Question 9

How do we get started with services?

Accepted Answer

The best way to get started is to request an appointment and share a little about what you’re looking for. From there, we help match you with the right therapist and talk through the next steps so the process feels simple and welcoming.

Question 10

What happens during the first therapy session?

Accepted Answer

Your first session is a chance for us to get to know you, understand your concerns, and talk about what you hope to change or improve. We move at a comfortable pace, answer questions, and work together to create a plan that fits your needs.

Frequently Asked Questions